Help Center
100% Satisfaction Guarantee
All of our eyewear passes through strict quality control procedures handled by our trained professional staff before any order is dispatched. If any manufacturing faults develop within this 3-month period simply return the product to us with proof of purchase and we will provide you with a replacement to your satisfaction. Within a 3-month period, we will replace free of charge any items that are of a substandard quality. This warranty covers all eyeglasses frames, lenses and sunglasses - every product sold by GlassesShop.com.
Our multiple lens coatings are also covered by this 100% Satisfaction Guarantee.
Should your order arrive in other than perfect condition, please contact us immediately. We will happily refund any purchase where the product is damaged and where we cannot replace the damaged product. If you notice any quality problems or manufacturing defects, you must contact us within 7 days of receipt so we can attend to your concern immediately.
Please contact our Customer Service Team if you have any questions about your order.
Note that damage to frames or lenses caused by general day-to-day wear and tear is not covered by this 3-month guarantee.
The product warranty granted by GlassesShop.com is additional to any rights you may have as a consumer under relevant law, and is in addition to any warranty in respect of any product granted by the manufacturer of the product.
