We work really hard to ensure the eyeglasses you get from us are 100% accurate based on your prescription and requirements. However, if for any reason you are not happy or satisfied with your purchases, you can simply return the item in its original condition for a refund, a replacement or an exchange in accordance with our return and refund policies.

5 Day Cooling-off Period

If within 5 days of receiving your item, you are not completely satisfied with or simply don’t like the product, you can cancel your order for a full refund. To process the cancellation, we need to have you return all the cancelled items in their original conditions. Once we receive the item in good condition, we will refund the purchase price directly to the account you used in ordering at our site.

Purchases Received in 6 - 30 Days

If and only if quality problems, for example broken temple, occur in your eyeglasses between 6 and 30 days of receiving your products, you can simply return them to us for a full refund. Please note that Glasses Shop does not permit the return or offer refunds if returns are not quality related during this period.

Purchases Received in 31 - 90 Days

If and only if quality problems, for example broken temple, occur in your eyeglasses between 31 and 90 days of receiving your products, you can simply return them to us for a full refund on the frame and half refund on the lenses. Please note that Glasses Shop does not permit the return or offer refunds if returns are not quality related during this period.

NOTE: All returns are not processed until our Customer Service grants you the authorization to do so ahead of time.

To obtain refunds, please have the glasses shipped back to us in good condition with case and cleaning cloth. Shipping and handling charges are not refundable except for the case that it is resulted from our fault.

Provided that your wrong purchases results from our errors, please contact us immediately and provide us with your order number, your name and shipping address, details of the product, a picture of the problem item and your request on a refund or replacement. You are allowed to return the problem products to us in 7 days.

For your protection, we suggest you return the product in a traceable manner. If the value of the item is over $100, we suggest you insure it for the price you paid. Be sure to pack the item in the same manner you received it.

For lenses that you are unsure of their accuracy based on the prescription you provided, you can choose to either get a full refund or have us redo it for you for free. However, we are not responsible for the wrong prescription you entered in our website and no refunds or returns are given in such situations.

If you would like to have a replacement or an exchange rather than a refund on the problem products, please contact our Customer Service at 866-257-4887 to discuss options or send a email to service@glassesshop.com.