We cooperate with world-renowned express companies such as UPS/TNT and guarantee safe and timely delivery of your glasses. We are also glad to ship to international customers and to APO/FPO address.
As a general rule: If your order can not be delivered to you in 3 months, we will process full refund to you or remake a new pair of glasses for you at no additional cost.
• Orders going through Expedited Shipping have tracking information, and are delivered a lot quicker than International Airmail.
• Orders going through International Airmail are scrutinized less by customs in your country and subject to less custom duties, but have no tracking information, and take longer for delivery.
Global free shipping-orders over $49; and if you want to use Expedited Shipping, you will be entitled to save $4.95 off the original shipping fee.
Global free express- orders over $149
Q 1. How long will it take to get my glasses?
This depends on what lenses and shipping method you choose, namely the time includes the processing time and shipping time.
In most cases, the processing may take 3-4 business days for normal single vision eyeglasses. Orders with tinted lenses may take 5-7 business days. Orders with Photochromic lenses, Polarized lenses, Bifocals/Progressive lenses, or Wraparound prescription sunglasses may take 7-15 business days.
Q 2. Will I be charged for any extra payment expect for the products and shipping charges?
certain amount of import duty may apply for some countries. Sorry for that we can't assume your import customs. Duty (or customs tariffs) is set by the destination country customs authorities. Please contact the local custom for a specific amount of it. It may take 7-15 business days.
Q 3. When can I be entitled to free shipping?
When your order amount exceeds $49, you will be entitled to free shipping to the United States, and if you want to ship to the other countries, you will be entitled to save $4.95 off the original shipping fee.
Q 4. How do you handle shipping delays?
From time to time, shipping delay occurs due to various reasons. We kindly remind you to enter your address correctly with proper cases, spaces and punctuations. If you'd like to have your order shipped to a company address, please don't forget to write the company name as the integral part of your shipping address. In case the shipping delay occurs, please contact us or the courier service company for the most recent status.