We do our best at Glassesshop.com to ensure that all frames and lenses are produced to perfection and the prescription as well as specific needs that our customers request. We are confident that you'll love our product. However, if for some reason you're not completely satisfied with your glasses, you are entitled to a one time, no questions asked return for a refund. For specific details, please refer to the following Return Policy.
At Glassesshop.com, returns are made easy.
14-Day Return: You have 14 days from the date you receive the glasses to contact us for the return if you want to return them for any reason. If you made a mistake during the order, or you just don’t like the glasses, you can return them for a 50% refund (excluding shipping) to the credit or debit card or PayPal account, or 100% store points (excluding shipping).
If you feel there is a manufacturing error, after verification, we will remake the glasses for you at no charge, or provide 100% refund to the credit or debit card or PayPal account, or 100% store points.
FRAME REPLACEMENTS (WITHIN 14 TO 30 DAYS) - GlassesShop.com may ship a new frame at no additional charge if you broke the frame.
FRAME REPLACEMENTS (After 30 DAYS to 90 DAYS) - GlassesShop.com may ship a new frame charging the customer 50% of the cost of the frame plus shipping fees if you broke the frame.
1. Contact our Customer Service Department at firstname.lastname@example.org to approve the return.
2. All returns must be returned in their unworn, original, condition, in the original case include an eyeglass case and lens cleaning cloth.
3. Package your glasses securely and make sure to include your name, contact information order number and why you returned the glasses
4. We recommend shipping your return by a traceable method. (GlassesShop.com is not responsible for shipping damages or lost shipments.)
5. Once your return is received, we will process refund in 7 working days. Your refund will be credited back to your original method of payment.
6. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.
Questions? Concerns? Email us at email@example.com or call our Customer Service Department at Toll Free 1-855-202-0123 or contact us via live chat. Our hours are 9:00 AM to 5:00 PM Mon to Fri. (EST)