pre sale

frames

prescriptions and lenses

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AFTER sale

Top FAQs

Q 1. What is a PD?

PD stands for Pupillary Distance, which is the measurement from the center of one pupil to the center of the other. Your PD is an important factor and tells you where you look through the lens of your glasses and should be as accurate as possible. For people with strong prescription, this is especially important. You can normally find your PD on your prescription. Generally speaking, the PD numbers for adults stays the same. The average PD range for adults is 57-72 mm and for kids is about 43-58 mm.

Q 2. Contact prescription

Unfortunately, contact lens and eyeglass prescriptions are different. The simple reason is because contact lenses sit directly on your eyes, while eyeglasses are held in front of your eyes. Though the prescriptions may appear similar, they will differ in strength and are not interchangeable. We cannot — and, for your safety, would not — use your contact lens prescription to make your glasses. And we would advise you to contact your eye doctor to get your eyeglasses prescription.

Q 3. Where to apply my points?

You can find the points redeem filed after you choose the shipping method.

Q 4. How can I change frame size?

All the frames we provide only have one size which has been listed on our website.

Q 5. Where can I enter coupon code?

On computer version, you can find the coupon code entry field on your cart. On the mobile version, please scroll down your cart and find the coupon code entry field.

Q 6. Frame only

We do provide frame only, however, frames come with "filler" lenses, which often have writing on them and are not optical quality. If you need the frame for fashion use, we would recommended to choose “Fashion” for the usage when you place the order.