We're available Mon-Fri, 9am-5pm EST. If we miss you for some odd reason,we will get back to you as soon as we possibly can.We're here for you and we'll do everything that we can to make sure you love our eyewear.
Toll Free 1-855-202-0123
9 am to 5 pm Mon.to Fri.(EST)
Questions by category...
Q 1. How do I get a prescription?
Q 2. How do I read my prescription?
On a typical prescription, you will see two sets of rows. Most of the time top portion is for your OD or right eye while the bottom portion is for your OS or left eye.
For Distance correction, there should always be a value under Sphere and most of the time it is negative. Its abbreviation is 'D.V.' which stands for Distance Vision.
For Reading-only correction, there should always be a value under sphere and most of the time it is positive. If there is a value under Near Vision (N.V., N.V.O.) then enter the power in the BOTTOM half of the form and leave the ADD power blank or ("0.00").
For astigmatism correction, please note that that Cylinder (CYL) and Axis are always provided together. For any value of Cylinder there should always be a value for Axis. Some doctors use positive (+) cylinder and some uses negative (-), there is a big difference between the two so please pay close attention to the positive and negative signs. If you don't have astigmatism correction, doctors might just leave it blank or simply SPH or DS which means Sphere or Diopters Sphere. Axis should be from 1-180 degrees, if you see a value like '5' under axis, this is also the same as '005' or '5 degrees'. It should always be a whole number and there should no be decimal point on the axis.
For Bifocals, Progressive lenses and Freeform lens, please check with your eye doctor whether the Addition is for Bifocals, Progressive and Freeform lens. Most of the time, compared to the Bifocal Addition, the Addition of the Progressive and Freeform is higher by 0.25, so please verify. An indication to know if your prescription is for Progressive and Freeform, is a PAL note written on the prescription. Only one ADD, means the addition for the Left and Right eyes are the same. Please be advised that we process a minimum of +1.00 and maximum of +3.50 for Addition powers.
Eye Doctors will sometimes leave out the decimal point on the Sphere, Cylinder and Addition. For example, -25 or +175, this is understood -0.25 and +1.75. Very importantly, pay close attention to plus and minus sign as this will greatly affect the lens. If there is anything on the prescription you are not familiar, please contact our Customer Service and we will be happy to assist you.
Q 3. What do I need in order to place an order for prescription glasses?
To purchase a pair of prescription glasses, all you need is your eyeglass prescription. We also recommend that you provide your pupillary distance (or PD) . We will follow up with you via email if we have any questions about your order or if we need any additional prescription information.
Q 4. What is my pupillary distance (or PD), and how do I get it measured?
Your PD is the distance in millimeters between the centers of your pupils. We use this measurement to align the optical center of the lens with the center of your eye in order to avoid unnecessary eye strain. Your PD may already be on file with your doctor or the last place that made your prescription glasses. If not, the measurement can also be done at any optical shop or optometry practice.
Q 5. I'm unsure about how to enter my prescription online. Can I send it to you instead?
Of course! You can email us a copy at service@GlassesShop.com , upload it to our website during the checkout process. When you send us your prescription, please include your name, email address, and order number so that we can match up the prescription to the correct customer or order record.
Q 6. I have a prescription with prism correction. Can you fill it?
Yes, we're able to fill prescriptions with prisms (indicated by the word "base", an up arrow, or a triangle symbol on your prescription), however, this will cost you extra $29 for adding prism to your lenses. Under the prescription form, you could find "Add Prism", click on it, next, just select your prisms.
Q 7. Who checks my order to make sure I haven't entered anything that is obviously wrong?
Our team reviews every single order for prescription glasses. If we come across anything out of the ordinary or clearly incorrect, we will email or call you to clarify. Keep in mind that because prescriptions can differ greatly from person to person, we are unlikely to catch prescription entry errors unless you have provided us with a copy of your prescription (which you can do by either uploading a scan or picture of it during checkout, or emailing the file to service@GlassesShop.com after placing your order).
Q 8. Can I order frames without prescription lenses?
Definitely! Once you've picked the frames you like, you can proceed to checkout as usual. If purchasing optical glasses, you'll be given the choice to purchase the glasses with non-prescription lenses. We will then fill your frames with high-quality lenses that include anti-scratch coating. If purchasing sunglasses, you can choose prescription or non-prescription glasses by selecting the appropriate option when adding the frames to your cart from the product page.I have a strong prescription — can you fill it? What if I have astigmatism?We can fill a wide range of single vision prescriptions, including prescriptions with astigmatism. However, we do have some limitations.
Prescription Sunglasses For sunglass orders, we can fill prescriptions with a combined SPH and CYL value up to -5.00. However, some of our smaller sunglass frames can accommodate slightly stronger prescriptions. We encourage you to contact us at service@GlassesShop.com , to determine the best frames for you based on your prescription strength.
Q 9. Can I use my contact lens prescription to order glasses?
Unfortunately, contact lens and eyeglass prescriptions are different. The simple reason is because contact lenses sit directly on your eyes, while eyeglasses are held in front of your eyes. Though the prescriptions may appear similar, they will differ in strength and are not interchangeable. We cannot - and, for your safety, would not — use your contact lens prescription to make your glasses.
Q 1. How long will it take to get my glasses?
In most cases, the processing may take 3-4 business days for normal single vision eyeglasses. Orders with tinted lenses may take 5-7 business days. Orders with Photochromic lenses, Polarized lenses, Bifocals/Progressive lenses, or Wraparound prescription sunglasses may take 7-10 business days.
Q 2. Will I be charged for any extra payment expect for the products and shipping charges?
Q 3. When can I be entitled to free shipping?
Q 4. How do you handle shipping delays?
Q 1. What are the lenses made of?
Q 2. Do you sell prescription sunglasses and other tinted lenses?
Q 3. Do you sell lens coatings and tints?
Q 4. Do you sell bifocal lenses?
Q5. Do you sell freeform/progressive lenses?
Q 6. How do you divide the distance and reading portion on Bifocal Freeform or Progressive lenses?
Q 7. Do you have extra processing fee?
Q 1. What is your guarantee and return policy?
Q 2. Can you replace the lenses in my Glassesshop frames?
Q 3. Can you replace the lenses in my non–Glassesshop frames?
Q 4. I've received my glasses but would like to return them. How can I do this?
1. Contact our Customer Service Department at firstname.lastname@example.org to approve the return.
2. All returns must be returned in their unworn, original, condition, in the original case include an eyeglass case and lens cleaning cloth.
3. Package your glasses securely and make sure to include your name, contact information order number and why you returned the glasses
4. We recommend shipping your return by a traceable method. (GlassesShop.com is not responsible for shipping damages or lost shipments.)
5. Once your return is received, we will process refund in 7 working days. Your refund will be credited back to your original method of payment.
6. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.
Q 5. I have returned my glasses to you — what happens next?
If you have requested a replacement frame color or frame style, You can place a new order after receiving the refund for your return.
If you have returned your glasses to us for a refund, you should expect to see the funds appear on your credit card statement within 7 business days of us receiving your glasses.
Q 6. Where can you ship purchase orders?
Q 7. How long will my glasses take to arrive?
While we try to get all of our orders out to our customers as soon as possible, the processing time depends on the type of order. You should expect the turn around time to be:
|Single vision Prescription glasses and sunglasses||8- 15 business days (including 3-7 for shipping)|
|Bifocal & freeform glasses and sunglasses||10-20 business days (including 3-7 for shipping)|
|Glasses and sunglasses with tint lens or crystal lens||15-25 business days (including 3-7 for shipping)|
However, there are a number of variables that can affect the speed at which we are able to fill your purchase order for prescription glasses. In general, the more complete prescription information you are able to provide upfront, the more quickly we’ll be able to get your glasses to you! We may need to reach out to you if we’ve received incomplete prescription information or require additional clarification. Please keep an eye on your inbox after you place your order, as we will generally follow up with you via email should we have any questions about your order.
Q 1. What do the three frame measurements mean?
Q 2. How can I choose the right frame?
Q 3. How can I choose a frame if I have a high prescription?
Generally, we recommend full rim frames in small sizes for high prescription, the smaller the better. We recommend plastic or acetate for high prescriptions. We do not recommend metal rimless frame because the slot of the metal frame is narrow and the lens cannot be embedded tightly. Even it is embedded; you will feel heaviness in the front of the glasses.
Rimless frames are not available for lenses of high prescription due to the shortness and structure of the screws. For rimless glasses, we can fill prescriptions with a combined SPH and CYL value up to -4.00.
Q 4. What types of frames do you sell?
Q 5. I don't have a prescription; I would just like the frames. Can I get non-prescription lenses fit into the frames?
Q 6. Do you offer children's frame?
Q 7. Are there any limitations for Bifocals or Progressive Freeform lens?
Q 8. What if my frames need adjusting after I get them?
Q 1. What do I need before placing an order for prescription glasses?
Q 2. How do I place a purchase order for prescription or non-prescription glasses?
Q 3. How do I submit my eyeglass prescription?
Q 4. How do I change or cancel my order?
We process orders rather quickly but we will do our best to accommodate any order modifications. The best way to change or cancel an order is to give us a call at 1-855-202-0123, Mon–Fri, 9am–5pm ET, or email us at email@example.com. Please include "Change/Cancel Order" and "order number" in the subject of the email. However, if your order has been processed by our Lab when we received your request, we will need to charge 50% of your Lens price as handling fee.
If we are unable to cancel or make the requested change to your order before it ships to you. You can return it for the refund.
Q 5. I need my glasses fast! Can I pay for expedited shipping?
Q 6. I’m having trouble with the website. Help!
Q 1. What forms of payment do you accept?
Glassesshop PayPal account: firstname.lastname@example.org
Q 2. Do you accept cash and cheques?
Q 3. Do you have a deadline of making payment for unpaid orders on your site?
You have to pay for your order in 3 days, otherwise, your order will be automatically cancelled by our system.
Q 4. Can I pay using my Flex Spending or Health Savings Account card?
Yes, as long as your FSA or HSA card is affiliated with a major credit card. Can I get a sales invoice?
Yes, you can request this from our customer service reps by email at email@example.com and we will be happy to email you a copy of the invoice. This invoice can be used by customers who need it for reimbursement by their insurance companies or work place.