We're available Mon-Fri, 9am-5pm EST. If we miss you for some odd reason,we will get back to you as soon as we possibly can.We're here for you and we'll do everything that we can to make sure you love our eyewear.
Toll Free 1-855-202-0123
9 am to 5 pm Mon.to Fri.(EST)
Questions by category...
Q 1. How do I get a prescription?
Q 2. What do I need in order to place an order for prescription glasses?
To purchase a pair of prescription glasses, all you need is your eyeglass prescription. We also recommend that you provide your pupillary distance (or PD) . We will follow up with you via email if we have any questions about your order or if we need any additional prescription information.
Q 3. I'm unsure about how to enter my prescription online. Can I send it to you instead?
Of course! You can email us a copy at service@GlassesShop.com , upload it to our website during the checkout process. When you send us your prescription, please include your name, email address, and order number so that we can match up the prescription to the correct customer or order record.
Q 4. Who checks my order to make sure I haven't entered anything that is obviously wrong?
Our team reviews every single order for prescription glasses. If we come across anything out of the ordinary or clearly incorrect, we will email or call you to clarify. Keep in mind that because prescriptions can differ greatly from person to person, we are unlikely to catch prescription entry errors unless you have provided us with a copy of your prescription (which you can do by either uploading a scan or picture of it during checkout, or emailing the file to service@GlassesShop.com after placing your order).
Q 5. Can I order frames without prescription lenses?
Definitely! Once you've picked the frames you like, you can proceed to checkout as usual. However, the frames come with "filler" lenses, which often have writing on them and are not optical quality. If you need the frame for fashion use, we would recommended to choose “Fashion” for the usage when you place the order.
Q 6. Can I use my contact lens prescription to order glasses?
Unfortunately, contact lens and eyeglass prescriptions are different. The simple reason is because contact lenses sit directly on your eyes, while eyeglasses are held in front of your eyes. Though the prescriptions may appear similar, they will differ in strength and are not interchangeable. We cannot - and, for your safety, would not — use your contact lens prescription to make your glasses.
Q 7. Do you have extra processing fee?
The extra “$8.95 processing fee" will appear when your PD is too small for the frame or your prescription is beyond the corrective capacity of the lenses you chose. In both cases, additional special Lab work is required to process your lenses. So we will have to charge extra processing fee for it.
Q 1. What is your guarantee and return policy?
Q 2. Can you replace the lenses in my Glassesshop frames?
Q 3. Can you replace the lenses in my non–Glassesshop frames?
Q 4. I've received my glasses but would like to return them. How can I do this?
1. Contact our Customer Service Department at firstname.lastname@example.org to approve the return.
2. All returns must be returned in their unworn, original, condition, in the original case include an eyeglass case and lens cleaning cloth. Package your glasses securely and make sure to include your name, contact information order number and why you returned the glasses.
3. We recommend shipping your return by a traceable method. (GlassesShop.com is not responsible for shipping damages or lost shipments.)
4. Once your return is received, we will process refund in 7 working days. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.
Questions? Concerns? Email us at email@example.com or call our Customer Service Department at Toll Free 1-855-202-0123 or contact us via live chat. Our hours are 9:00 AM to 5:00 PM Mon to Fri. (EST)
Q 1. What do the three frame measurements mean?
Q 2. How can I choose the right frame?
Q 3. How can I choose a frame if I have a high prescription?
Q 4. What types of frames do you sell?
Q 5. I don't have a prescription; I would just like the frames. Can I get non-prescription lenses fit into the frames?
Q 6. Do you offer children's frame?
Q 7. Are there any limitations for Bifocals or Progressive Freeform lens?
Q 8. What if my frames need adjusting after I get them?
Q 9. How to Take Care of Your Glasses?
Q 1. What do I need before placing an order for prescription glasses?
Q 2. How do I place a purchase order for prescription or non-prescription glasses?
Q 3. How do I submit my eyeglass prescription?
Q 4. How do I change or cancel my order?
We process orders rather quickly but we will do our best to accommodate any order modifications. The best way to change or cancel an order is to give us a call at 1-855-202-0123, Mon–Fri, 9am–5pm ET, or email us at firstname.lastname@example.org. Please include "Change/Cancel Order" and "order number" in the subject of the email.
If we are unable to cancel or make the requested change to your order before it ships to you. You can return it and reorder.
Q 5. I need my glasses fast! Can I pay for expedited shipping?
Q 6. I’m having trouble with the website. Help!
Q 1. What forms of payment do you accept?
Glassesshop PayPal account: email@example.com
Q 2. Do you accept cash and cheques?
Q 3. Can I pay using my Flex Spending or Health Savings Account card?
Yes, as long as your FSA or HSA card is affiliated with a major credit card.
Q 4. Can I get a invoice?
Yes, you can download the invoice from your order account, or you can request this from our customer service reps by email at firstname.lastname@example.org and we will be happy to email you a copy of the invoice. This invoice can be used by customers who need it for reimbursement by their insurance companies or work place.