Shipping & Return

You can check on the status of your order on our Order Tracking page.

This depends on what lenses and shipping method you choose, namely the time includes the processing time and shipping time.

A certain amount of import duty may apply for some countries. Sorry for that we can't assume your import customs. Duty (or customs tariffs) is set by the destination country customs authorities. Please contact the local custom for a specific amount of it.

When your order amount exceeds $69, you will be entitled to free Standard shipping on your order; Also if your order is over $249, you will have a free Expedited shipping.

Sometimes a shipping delay will occur due to weather, or customs inspections for example. Please do not worry, we will be responsible for any logistic issues and will not let our customers experience any loss.
As a general rule: If your order can not be delivered to you in 1-2 months, we will process full refund to you or remake a new pair of glasses for you at no additional cost.

Orders going through Expedited Shipping are delivered a lot quicker than International Airmail. Orders going through International Airmail are scrutinized less by customs in your country and subject to less custom duties, but take longer for delivery.If you need your glasses in a hurry, we would advise you to select expedited shipping service.

*If you used PayPal account to pay for the order, the refund will be back to your PayPal account within 3 business days.
*If you used credit card/debit card to pay for the order, the refund will be back to your credit card/ debit card in about one week. The actual time may depend on the processing time of your bank. Please feel free to contact us if you don’t receive the refund within the days listed above.